Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Layla Tea! The terms “we,” “us,” and “our” refer to Layla Tea. Layla Tea operates this online store and website to bring you curated artisanal tea blends. From our family lands to wild mountain blooms and organic treasures sourced from India, Layla Tea reflects the harmonious fusion of nature's finest gifts with traditional and ethical practices.

The following terms and conditions (these "Terms of Service" or "Terms"), together with any referenced policies, describe your rights and responsibilities when you use our website or purchase from us. By visiting, interacting with, or using our services as well as making a purchase, you agree to adhere to these Terms and our Privacy Policy [insert link]. If you disagree, you should not use our services.

SECTION 1 - ACCESS AND ACCOUNT

1.1 To access our services, you must be at least the age of majority in your state or province of residence. By creating an account or using our services on behalf of your dependents, you confirm you have given your consent.
1.2 Use of our website and services requires you to provide accurate, current, and complete billing, shipping, and account information. Failure to maintain up-to-date information may disrupt your ability to use our services.
1.3 Account security is solely your responsibility. Layla Tea is not liable for unauthorized access resulting from your failure to protect your credentials.

SECTION 2 - OUR PRODUCTS

2.1 At Layla Tea, we celebrate natural, caffeine-free infusions crafted with thoughtful care. Our teas are:

  • 100% Natural
  • Premium Quality
  • Naturally Caffeine Free

2.2 While every effort is made to represent products accurately, the characteristics and colors of teas may vary due to natural variations in ingredients or settings on your electronic device.

SECTION 3 - NO RETURN & NO REFUND POLICY

3.1 Layla Tea operates on a No Return & No Refund Policy for all purchases. Due to the nature of our products, we cannot accept returns or issue refunds, and all sales are final once confirmed.
3.2 By placing an order, you agree to these terms, and cancellations or changes cannot be made after confirmation of your order.

SECTION 4 - ORDERS

4.1 By placing an order, you are making an offer to purchase. Orders are subject to our acceptance, and we reserve the right to cancel or modify orders at any time (e.g., due to stock unavailability).
4.2 All payments are processed at the time of purchase, and orders are finalized upon confirmation.

SECTION 5 - PRICES & BILLING

5.1 All prices are listed in GBP (unless specified otherwise) and are subject to change without prior notice. There is no VAT on purchases unless otherwise indicated.
5.2 Discounts, promotions, and offers are available for limited durations. Any conflict in promotional terms will be governed by specific promotional guidelines.
5.3 You confirm all payment-related details are accurate and you are authorized to use the chosen payment method.

SECTION 6 - SHIPPING & DELIVERY

6.1 We strive to offer efficient and reliable delivery services. Shipping is subject to carrier timelines, and estimated delivery dates are not guaranteed.
6.2 Once products are shipped and handed over to the carrier, Layla Tea is not responsible for loss, delays, or damage during shipment, and liability transfers to the customer the moment the product is handed off to the shipping carrier.

SECTION 7 - INTELLECTUAL PROPERTY

Layla Tea owns all content related to the website and store, including text, photos, logos, videos, and designs. You may not use, replicate, modify, or share Layla Tea’s intellectual property without written consent. Unauthorized actions may breach copyright and trademark regulations.

SECTION 8 - PROHIBITED ACTIVITIES

Prohibited activities on our website include, but are not limited to:

  • Fraudulent use of information to place orders.
  • Unauthorized use or reproduction of intellectual property.
  • Introducing harmful code or viruses.
  • Spreading spam or illegal content.

Violation of this section will result in account suspension.

SECTION 9 - LIABILITY DISCLAIMERS

9.1 Layla Tea products are designed for personal enjoyment and well-being. However, claims about their benefits are not evaluated by regulatory or medical authorities, and individuals with pre-existing conditions should consult a doctor before use.
9.2 Layla Tea disclaims all warranties on product use or outcomes and assumes no liability for errors, inaccuracies, or interruptions to website services.

SECTION 10 - LIMITATION OF LIABILITY

Layla Tea is not responsible for:

  • Indirect or consequential losses stemming from website errors or shipping delays.
  • Customer misuse of products in non-recommended ways.

Liability is limited to the actual cost of the product purchased.

SECTION 11 - FEEDBACK

11.1 If you leave suggestions, reviews, or testimonials, Layla Tea reserves the right to use this content for promotional or operational purposes.
11.2 Feedback must comply with applicable laws and ethical conduct standards.

SECTION 12 - CHANGES TO TERMS

Layla Tea reserves the right to amend these terms. Substantial changes will be communicated through our website, but it is your responsibility to stay updated by visiting the Terms page regularly.

SECTION 13 - CONTACT

If you have questions about our Terms of Service, reach out through the following:

Email: laylatealb@gmail.com

No physical business address or other sensitive business details are disclosed.

If these updated terms align with your needs, feel free to confirm! Let me know if you’d like further adjustments.